All you need to know about Conversational AI for Businesses

Some time back, when AI came into force, little did we know that this technology will take over the world like a flash.

Today, every big company is infusing the advancements of AI into their business by jumping into the bandwagon. Certainly, the advancements of AI promises big business outcomes for a seamless growth process.


Basic Understanding of Conversational AI

As the name suggests, it uses voice to interact with computer interfaces, applications, and devices. The conversation so generated by a human with these digital devices is called conversational AI.

In other words, it makes use of our natural language to interact with intelligent assistants, chatbots and smart speakers.

Here the voice-driven interactions deeply understand the intent of the user and recognize moods and behavioral patterns, preferences and more.  


How does it work?

No wonder, AI is a super-learner and has a memory that keeps everything in order. It is efficient to accomplish critical human tasks at a jet speed and that too efficiently.

Conversational AI with its prompt response and 24×7 assistance, thereby is curated with special technology.

It is composed of Machine learning, speech to text, user authentication and Natural language understanding, intent and domain precision and text to speech.

Let’s break it down for you for better understanding.

1. Automatic Speech Recognizing

With the help of automatic speech recognition, the voice is converted to text. It’s the natural language understanding (NLP) module that makes use of Natural Language Processing (NLP), hence extracting entities and additional semantic information as required. Therefore, inputs are infused into the system in a structured format.

2. Dialogue Control Module

Now comes the part of dialogue management, tracking its context and everything so needed to make the conversation realistic. This is the stage where comes the need of warding off external barriers, voices, utterances that may affect the conversation, as a whole.

3. Task Prediction Module

To perform any task, the intention of the user must be identified and at this stage, the sheer intent is recognized. For example — If a user wants to buy something from a supermarket, here domain and required filtering is done as per the task.

4. Dialogue Experts

Since the process is all about dialogue, therefore this step comes in crucial. Each expert is responsible for a structured task/domain, generating a structured representation of the next answer in the conversation. As suitable, the experts produce the prompt output of the task.

5. Natural Language Generation

Lastly, this phase generates the answer text that is then converted to voice by the text to speech (TTS) software.


Key prospects to consider while planning conversational AI strategy

The voice assistance system has been soaring high from the last couple of years and the predictors are sure this index is going to take an all-new leap in the next 3 years.

This huge rise will impact industries and sectors on multiple levels. Businesses need to start afresh looking for key prospects in mind to reap the benefits of this revolutionary technology

1. Commence the process fresh and neat

In order to deliver the highest value to your users, businesses need to embark on this journey with a vision and clear aspects of the business.

2. Decide on partnering with major players or curate your own platform for your conversational interface

Keeping a track of businesses’ long and short term goals, the use cases must be identified in the first place. And these should also define the flexibility in building opportunities using the data.

3. Look out for opportunities that sink in for personalization or to add value

Keeping users engaged is by far the primary concern. Businesses should invest in this technology that makes this possible. A users consent to use their personal info in alignment with the value they tend to receive, is paramount.


AI is evolving continuously and it will seemingly impact the untouched points too. There’s a vast pool of savoring the benefits from this technology, both for consumers and brands. Treat the potential buyers/consumers with this rising technology and they will surely fall in love with the interface.

After all, you know, Happy buyers = Happy shopping!